Matrix Spa & Massage Customer Reviews
My husband and I came to Matrix for the Emerald package and had a wonderful experience! Donna May gave me a life-changing massage and we certainly hope to return. The sauna/bath area very much reminded me of a Korean jjimjilbang and had plenty of refreshments, towels, and robes, as well as chlorophyll water. All of the staff was very friendly and skilled—Thank you so much for taking care of us today!!
01:20 02 Oct 23
I received a 90 minute prenatal massage by Jacqui at the recommendation of my sister and it was fantastic. I would return if I lived locally, but I was only in town for a visit. I will say this is not a day-spa experience (no robes, relaxation room, etc.), but the atmosphere was still very relaxing. Jacqui had a pad on the table for me to lay facedown and support my body weight off of my belly, that on its own was great! At one point I felt the need to adjust the way I was laying and she gave me a moment to be sure I was comfortable. It felt like she was very present during my massage, focusing on areas that were requiring extra attention and finding tightness I hadn't even noticed because I was so uncomfortable in other areas. I slept so well the nights following that massage and she definitely helped with my pregnancy pains.
14:11 28 Sep 23
Friendly staff and clean facilities, my massage was great, my body felt relax and rejuvenated. Will definitely be back.
20:17 18 Sep 23
Donna Mae was brilliant! Must see her, best massage I’ve ever had!
01:04 10 Sep 23
Edit: 09/02 better experience this time due to Rachel who was my therapist. Highly would recommend her services. As for the scheduling I went through the online booking again and actually got a response back within 10 minutes confirming my appointment. I spoke with julieta before my left and she listened intently and with care as I explained my frustration and validated me through the short conversation. I can say that I will continue to come here and getting great care from their massage therapist.Previous post:I have been coming to this spa for massages one and off for a few years now. I have always had a pretty good experience however today was not that case. I had set an online appointment before they opened which showed in their website and schedule to be available. I recieved confirmation that I would be texted to confirm, well 45 minutes after they opened I had still not gotten a confirmation so I went in at the time I scheduled which was 1015, I was told by the masseuse at the computer desk that my appointment was not confirmed, I then said you guys open at 9 it is now 10 a.m. why was I not updated with confirmation if my appointment was accepted or not. I was told we must have been busy. And basically that since it was not cinfirmed then I should have known. They offered to schedule me for 4 p.m tonight which does not work. I left and as I was walking out the door I then recieved the text saying my appointment request was not accepted. Each time I come I spend well over 120 dollars plus tip for one massage and I do it gladly, this lack of care from the staff or even acknowledgeing the frustration makes it to where I have to consider coming back again. In the end massages are good customer service not so, i would not recommend.
01:12 03 Sep 23
Edit: 09/02 better experience this time due to Rachel who was my therapist. Highly would recommend her services. As for the scheduling I went through the... I couldn’t be more pleased with this spa. Rachel, the massage therapist I had was incredible. I’ve only had a handful of massages in my life so I went in not feeling super comfortable and didn’t know exactly what to expect. But she explained everything and immediately put me at ease. I did the deep tissue massage, she was extremely intuitive and experienced, she pin pointed every problematic area without me having to say anything.I will be returning, five stars ⭐️⭐️⭐️⭐️⭐️
NATE THE WINDOW WASHER
20:20 31 Aug 23
We come here often and have never been disappointed. They always treat us so well, and the energy there is very peaceful and welcoming. Thank you for providing the space for healing.
03:26 22 Aug 23
Great massage! And will be going back for another…. 4 stars because the room/building is old, has an old building smell, and needs a lot of repairs. I think the massage therapists are well trained! Professional and respectful. Like I said “great massage”
03:56 25 Jul 23
Yowza! I just had one of the best deep tissue massages I've ever had. Rachel was super personable and very expressive/willing to share her knowledge with me during my visit. I even got some stretching tips and I will be back just for her! The building was clean and I was super comfy the whole time. Very relaxing atmosphere, as well. My legs thank you!!
10:07 27 May 23
Richard H. is amazing - I’ve been going to him consistently for years now, and he’s officially the best. I love that his massages are very dynamic. He uses multiple methods to understand your body as opposed to just finding a spot and sticking to it. All staff are so professional and friendly, and each experience is so relaxing.
19:09 22 Apr 23
Our appts were on time, the therapists were knowledgeable & polite, & the facility was clean & tidy with a peaceful atmosphere.
14:09 26 Feb 23
20:12 21 Feb 23
First time going to a spa it's is one of the Best massage I've ever had! The staff is really friendly. Great service! My husband took me here for my birthday and it was beyond amazing and so relaxing!
00:44 31 Jan 23
I have been coming to Matrix Spa & Massage for about 5 years now and can always get in quickly. I made an appointment yesterday because I woke up with an extremely sore neck from sleeping wrong which resulted in a massive migraine (that I often suffer from) and I left feeling clear headed and amazing! Frederick Salt provided one of the best massages I have ever received. He took the time to listen to my needs and put real attention and care into his practice. He has a ton of experience in massage therapy and I would recommend him to anyone needing a great massage that’s well worth the money.
17:45 19 Jan 23
This place is interesting and my therapist was definitely unique. He only massaged my upper body and told me to breathe into my collar bone and other instructions that I didn't quite know how to follow. My elbow was sore for a day or two after. I do think he was genuinely trying to help, but I would have liked more explanation of what was the rationale behind the movements and instructions. I also would have preferred to have received some work on the legs, but again 60 minutes sometimes isn't enough time I guess. Other members of group liked there experience more and described there massages very positively. The offer to return gratis by the owners in their comments below is a nice sentiment and a testament to how they care for their business. (Unfortunately I was visiting from out of town so cannot do so but again appreciate it)
11:47 25 Oct 22
Donna May rocked my world - the best massage I've gotten in salt lake so far and I've tried a few different spas at this point. The level of pressure, the intuition, the obvious mastery of her craft - cannot recommend her enough. She is a neck wizard.
13:41 26 Sep 22
Best Massage I have ever had. Donna May provided a relaxing and therapeutic massage. She always had the perfect amount of pressure and seemed to tailor the massage just to me. I will book with Donna May as often as I can. She is also such a kind person.
00:34 26 Sep 22
Well worth it!My wife and I were needing time to unwind and relax, I bought the Emerald Package, it was well worth the money! The amount of time and detail the staff took us was amazing. We left feeling relaxed and ready to tackle the world again. We are going to be coming back. The spa downstairs was amazing, what a way to finish off the night after a massage. Thank you for making our night! There are so many good things to say about this place. The biggest shout out to Donna May who gave me the best deep tissue massage I’ve ever had in my life. Repeat: the BEST deep tissue massage I’ve ever had IN MY LIFE. The price was $95 for an hour.Other pros: they got me in on a Sunday.The facility is very clean.They have optional spa upgrades (see photos).Cons: They have this required form where you have to fill out medical information. I don’t like providing my medical information and it wasn’t necessary for this type of appointment.The booking process could be simpler but it’s not a make or break.Overall, I had a nice time and look forward to booking with Donna May in the future.
08:20 19 Jul 22
Donna, Jackie and Juiletta were amazing!!! Loved all of it worth every penny!!!!
23:31 16 Jul 22
Able to get appointments quickly, wonderful massages and the whole hydrotherapy downstairs was amazing My mom and I did the mother and daughter package and overall it was a really awesome experience! The place was under construction but they were able to accommodate our needs, the only downside is I never even knew our massage therapists names and I am kinda bummed about not being able to utilize the hot tub or sauna but I guess that means I’ll just have to come back another time! (: I had the best deep tissue massage of my life there, Richard is the best therapist! I highly recommend him for sore muscles and back problems.
03:08 30 Apr 22
I love this place, I recommend this place to everyone
00:14 29 Apr 22
Excellent massage for myself and my husband. It was my first massage and it was a pleasant experience Richard gave an amazing massage!
03:15 02 Apr 22
Here at Matrix massage, Rachel was extremely skilled and attentive to my lower back issues. Fantastic massage, just the right pressure and incredible... I have been here 3 times now and have done packages and massages. Always a good experience.
14:22 01 Feb 22
A little pricey, but always a great job. Definitely worth it.
16:52 09 Nov 21
Amazing therapists. I love their hydro circuit. sauna has helped my pain in so many ways. If you're going to come here and get a massage definitely book a... My first time visiting Matrix and I somehow booked the wrong service, but I'm not even mad about it! (I booked Thai massage online but when I got there,... This spa was amazing! A group of us went there this past Friday for a Bachelorette Party! This is the only spa in SLC that has any packages or deals for a...