First Massage… What Should You Expect?

First time massage

It appears that many of you will be heading to the spa to enjoy your first massage with us. That’s great – you are about to enjoy a tranquil environment and a calming massage that will leave you relaxed and rejuvenated!

We want your first massage with Matrix to be a wonderful and relaxing experience, so don’t be afraid to ask a lot of questions while you are with us. Our team members and your massage therapist will be more than happy to answer any questions you have for those of you who are professional massage newbies.

What Should I Do Before My Massage Appointment

  • Wear comfortable clothing. Although, there is no dress code for a massage, we recommend attire that’s easy for you to slip back into once the massage is complete.
  • When you call to book your appointment, specify if you prefer a male or female therapist so we can accommodate you.
  • TURN OFF your phone. Silence is key to a relaxing massage environment.
  • Hit the Loo. Prior restroom use is highly recommended, especially if you have a long massage scheduled.
  • If you have a serious medical condition, such as cancer or heart disease or are pregnant, check with your doctor for approval. If you have a sunburn or are sick, reschedule your massage. Check the General Council for Massage Therapies (GCMT) for a complete list of contraindications.

When You First Arrive at Matrix Massage Spa and Massage

Once you arrive at Matrix Spa & Massage, you can park in our convenient private parking lot which sits just in front of our building off of 700 East.

  • Upon entering the building you will be greeted by one of our friendly front desk staff and checked in for your appointment.
  • If it’s your first time visiting us at Matrix, we will ask you to fill out a small client intake form and sign a liability waiver. The process takes just a few minutes.
  • While waiting in our lobby, you will be offered some of our cold and refreshing chlorophyll water. Our chlorophyll water has a light minty taste and is known for its detoxification properties.
  • If you will be using our private steam room, private sauna or shower, we will provide you with comfortable spa slippers to wear during your appointment. Your shoes may be tucked away in the lobby on our convenient shoe rack or you may take them with you to your massage room.
  • Once your massage therapist comes and gets you, they will inquire why you are getting a massage and also ask you if there are any specific areas in which you are experiencing pain or would like to focus on.

Before Your Massage Begins

After your therapist comes and gets you from our calming waiting room, they will lead you to a room where your massage will take place. You will be shown where the restrooms are and given any extra information you may need for use of the facilities during your visit. The room will be a peaceful oasis where you can drop all stress and life’s concerns at the door. In the room there will be a massage table that has clean sheets and a blanket to keep you comfy and cozy. Get ready to enjoy a restorative massage experience that you won’t soon forget!

Once in the room, your therapist will also do a quick pre-massage interview with you to get more details on your specific requests that help will them to be more attentive and provide the best possible service.  For all massages here at Matrix, your therapist will ask you to undress to your comfort level and lie on the massage table between two white sheets. The therapist will then leave the room so you may privately and comfortably undress. After a few minutes, your therapist will knock on the door and make sure you are appropriately covered. Once you are ready, the therapist will enter the room again and begin the massage.

One detail to know during your massage is that the top sheet will always cover you throughout your massage experience. Your massage therapist is trained to only uncover the part of the body they are massaging. Modesty is important and our massage therapist prides themselves on making you feel comfortable throughout your massage experience.

What Type of Massage Should I Get?

Swedish massage is the most common type of massage and highly recommended to first-timers. Consider How much time you have to determine the best massage for you. We have 30, 60, and 90-minute massage sessions, and offer many types of massage. If you’re nervous about your first massage bring a spouse, friend or family member to share the experience with you in a couple’s massage.

During Your Massage

As your massage therapist slowly works on certain parts of your body, they will monitor your comfort by applying the right massage pressure. They will also customize your message based on the needs you discussed. Your therapist is a top massage therapist of Utah that has years of healing experience. It is there goal to help you feel as comfortable as possible during your massage.

During your massage, you will enjoy a relaxing and peaceful environment that will include a heated blanket underneath the sheet, a padded massage table and serene music playing in the background. If you’d rather not have music playing or the heated blanket on, let your massage therapist know and they will be happy to accommodate you.

Getting the Most Out of Your Massage

First time massageAs your massage therapist begins to massage you, just relax. You’ll find that letting go is easy as you listen to the music and feel the tension in your muscles fade away. You’ll also love that your relaxing massage is helping you accomplish a better state of mind. Remember to take deep breaths here and there to help release any remaining tension.

  • Communication – You can relax and don’t have to talk if you’d prefer that. However, please speak up if the pressure is too much or too little or if you’d like a little extra time spent in a certain spot. It’s NOT rude to tell your therapist when they hit a tender spot. This will help ensure your happiness with the massage. Tell your massage therapist you are apprehensive or if you have any concerns
  • RELAX – This may be easier said than done for some folks. We recommend keeping your eyes closed, but it’s not required. Focus on your breathing by taking big breaths in and out. Envision something positive or focus on how the massage feels and remind yourself how good massage is for you.
  • Food – Don’t eat just before your session, but also don’t come hungry.
  • Clothing – Only undress to your comfort level.
  • Music – Music is played during the massage session. If you find this distracting, let your massage therapist know your music preferences or if you would prefer silence instead.
  • Aftercare – Avoid feeling lightheaded by refraining from getting up too quickly afterward. Drink water and follow the next steps.

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After Your Massage

After your massage (and/or other services) your therapist will tell you when the massage is over and will leave the room so that you may get dressed.  The therapist will meet you outside your massage room with some water and go over any suggestions they may have so that you can continue to feel your best.

Your therapist will then lead you back to the lobby where the front desk staff will be waiting to hear how you enjoyed your experience and ask for any feedback. Here at Matrix we care about our clients and always will provide your with the best customer experience possible. Once you are all checked out, the front desk can answer any questions you might have and inquire if there is any other way we may be of assistance to you.

To experience your first rejuvenating and relaxing massage, come to Matrix Spa & Massage! We can’t wait to see you. We also have coupons on our website, so be sure to take a look before booking your first massage appointment.

Thank you for choosing Matrix Massage & Spa!

Matrix Spa & Massage Customer Reviews

Yowza! I just had one of the best deep tissue massages I've ever had. Rachel was super personable and very expressive/willing to share her knowledge with me during my visit. I even got some stretching tips and I will be back just for her! The building was clean and I was super comfy the whole time. Very relaxing atmosphere, as well. My legs thank you!!
Sara Vermaas
Sara Vermaas
10:07 27 May 23
Richard H. is amazing - I’ve been going to him consistently for years now, and he’s officially the best. I love that his massages are very dynamic. He uses multiple methods to understand your body as opposed to just finding a spot and sticking to it. All staff are so professional and friendly, and each experience is so relaxing.
Taylor Christensen
Taylor Christensen
19:09 22 Apr 23
Our appts were on time, the therapists were knowledgeable & polite, & the facility was clean & tidy with a peaceful atmosphere.
Aaron Sutton
Aaron Sutton
14:09 26 Feb 23
This place was great!
Cristal Balcazar
Cristal Balcazar
20:12 21 Feb 23
First time going to a spa it's is one of the Best massage I've ever had! The staff is really friendly. Great service!
Jessica G.
Jessica G.
12:57 04 Feb 23
My husband took me here for my birthday and it was beyond amazing and so relaxing!
Meagan Graham
Meagan Graham
00:44 31 Jan 23
I have been coming to Matrix Spa & Massage for about 5 years now and can always get in quickly. I made an appointment yesterday because I woke up with an extremely sore neck from sleeping wrong which resulted in a massive migraine (that I often suffer from) and I left feeling clear headed and amazing! Frederick Salt provided one of the best massages I have ever received. He took the time to listen to my needs and put real attention and care into his practice. He has a ton of experience in massage therapy and I would recommend him to anyone needing a great massage that’s well worth the money.
Erika Pehrson
Erika Pehrson
17:45 19 Jan 23
This place is interesting and my therapist was definitely unique. He only massaged my upper body and told me to breathe into my collar bone and other instructions that I didn't quite know how to follow. My elbow was sore for a day or two after. I do think he was genuinely trying to help, but I would have liked more explanation of what was the rationale behind the movements and instructions. I also would have preferred to have received some work on the legs, but again 60 minutes sometimes isn't enough time I guess. Other members of group liked there experience more and described there massages very positively. The offer to return gratis by the owners in their comments below is a nice sentiment and a testament to how they care for their business. (Unfortunately I was visiting from out of town so cannot do so but again appreciate it)
Stephen Becker
Stephen Becker
11:47 25 Oct 22
Donna May rocked my world - the best massage I've gotten in salt lake so far and I've tried a few different spas at this point. The level of pressure, the intuition, the obvious mastery of her craft - cannot recommend her enough. She is a neck wizard.
Natalia Baykova
Natalia Baykova
13:41 26 Sep 22
Best Massage I have ever had. Donna May provided a relaxing and therapeutic massage. She always had the perfect amount of pressure and seemed to tailor the massage just to me. I will book with Donna May as often as I can. She is also such a kind person.
Kendrick Woolstenhulme
Kendrick Woolstenhulme
00:34 26 Sep 22
Well worth it!My wife and I were needing time to unwind and relax, I bought the Emerald Package, it was well worth the money! The amount of time and detail the staff took us was amazing. We left feeling relaxed and ready to tackle the world again. We are going to be coming back. The spa downstairs was amazing, what a way to finish off the night after a massage. Thank you for making our night!
C C
C C
15:57 22 Jul 22
There are so many good things to say about this place. The biggest shout out to Donna May who gave me the best deep tissue massage I’ve ever had in my life. Repeat: the BEST deep tissue massage I’ve ever had IN MY LIFE. The price was $95 for an hour.Other pros: they got me in on a Sunday.The facility is very clean.They have optional spa upgrades (see photos).Cons: They have this required form where you have to fill out medical information. I don’t like providing my medical information and it wasn’t necessary for this type of appointment.The booking process could be simpler but it’s not a make or break.Overall, I had a nice time and look forward to booking with Donna May in the future.
Quaceé Dorby
Quaceé Dorby
08:20 19 Jul 22
Donna, Jackie and Juiletta were amazing!!! Loved all of it worth every penny!!!!
Nique Mower
Nique Mower
23:31 16 Jul 22
Able to get appointments quickly, wonderful massages and the whole hydrotherapy downstairs was amazing
Christina R.
Christina R.
20:34 03 Jul 22
My mom and I did the mother and daughter package and overall it was a really awesome experience! The place was under construction but they were able to accommodate our needs, the only downside is I never even knew our massage therapists names and I am kinda bummed about not being able to utilize the hot tub or sauna but I guess that means I’ll just have to come back another time! (:
Kamerra H
Kamerra H
15:48 23 May 22
I had the best deep tissue massage of my life there, Richard is the best therapist! I highly recommend him for sore muscles and back problems.
Viktoriya Semeykina
Viktoriya Semeykina
03:08 30 Apr 22
I love this place, I recommend this place to everyone
masterartist04
masterartist04
00:14 29 Apr 22
Excellent massage for myself and my husband. It was my first massage and it was a pleasant experience
S Havens
S Havens
20:58 24 Apr 22
Richard gave an amazing massage!
Mandy Britt
Mandy Britt
03:15 02 Apr 22
Here at Matrix massage, Rachel was extremely skilled and attentive to my lower back issues. Fantastic massage, just the right pressure and incredible...
Richard S.
Richard S.
14:55 14 Feb 22
I have been here 3 times now and have done packages and massages. Always a good experience.
Emma Slikker
Emma Slikker
14:22 01 Feb 22
A delicious sanctuary. I felt the worries of the week being worked out of my body. Richard was my “ Sensei” masseuse educating me on muscle connections and guidance on how to release tension. This is now my spiritual hideaway once a month.
Dolores Medina
Dolores Medina
19:38 12 Dec 21
A little pricey, but always a great job. Definitely worth it.
Janet Cook
Janet Cook
16:52 09 Nov 21
FrIendly staff, great massage
Mouse kowitts
Mouse kowitts
03:40 04 Oct 21
Had a massage with Donna the other day. I learned a lot, mainly that I should do it mote often. Donna took me on an excellent journey to the land of Awesomesauce.
John S
John S
00:29 06 Sep 21
I just had the best massage I've ever had from Rachel K. She really helped fix a lot of the abuse I've done to my body through a heavily active lifestyle. Thank you!!
Seth Walsh
Seth Walsh
23:48 03 Sep 21
Amazing therapists. I love their hydro circuit. sauna has helped my pain in so many ways. If you're going to come here and get a massage definitely book a...
Donna May L.
Donna May L.
14:40 03 Sep 21
My first time visiting Matrix and I somehow booked the wrong service, but I'm not even mad about it! (I booked Thai massage online but when I got there,...
Kelly C.
Kelly C.
15:58 07 Aug 21
Excellent care and customer service. Donna May and Rachel were awesome! Highly recommend.
Mike Black
Mike Black
01:31 26 Jul 21
This spa was amazing! A group of us went there this past Friday for a Bachelorette Party! This is the only spa in SLC that has any packages or deals for a...
Brynn P.
Brynn P.
11:09 13 Aug 18