Privacy Policy

Effective Date: September 10, 2026

Matrix Massage & Spa (“Matrix Massage & Spa,” “Matrix,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, book an appointment, purchase a service, package, membership, or gift certificate, or communicate with us by phone, email, SMS/text message, or other authorized communication channels.

This Privacy Policy explains what information we collect, how we collect and use it, when information may be shared, how we protect it, and the choices available to you regarding your personal information.

Information We Collect

Depending on how you interact with Matrix Massage & Spa, we may collect personal information including:

Name
Phone number
Email address
Mailing or billing address
Appointment and service information
Information submitted through contact, booking, intake, or inquiry forms
Customer communications, requests, and inquiries
Information necessary to process purchases, payments, or appointments
SMS/text messaging consent and communication preferences
Information you voluntarily provide when communicating with our staff or using our services

We only request and collect information that is reasonably necessary to provide our services, communicate with customers, process transactions, schedule and manage appointments, provide customer support, and operate our business.

How We Collect Information

We may collect personal information when you:

Submit a form through our website
Book, request, modify, or cancel an appointment
Contact us by phone
Send or receive SMS/text messages with Matrix Massage & Spa
Contact us by email
Purchase a service, package, membership, or gift certificate
Complete an intake or customer information form
Communicate with our staff or authorized service systems
Otherwise voluntarily provide information to us

We may also receive information through service providers that help us operate our website, appointment scheduling, payment processing, customer communications, and other business functions.

How We Use Your Information

We may use the information we collect to:

Schedule, confirm, modify, and manage appointments
Respond to questions, requests, and inquiries
Provide requested services
Send appointment confirmations and reminders
Send service-related notifications and updates
Communicate with you regarding appointments, purchases, transactions, or customer service matters
Process payments and purchases
Provide customer support
Maintain customer and appointment records
Improve our website, services, operations, and customer experience
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

SMS/Text Messaging

If you voluntarily provide consent to receive SMS/text messages from Matrix Massage & Spa, we may use your phone number to send appointment confirmations, appointment reminders, scheduling communications, service updates, responses to inquiries, customer service messages, follow-ups, and other business-related communications.

SMS opt-in consent and phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing purposes.

Consent to receive SMS/text messages is not a condition of purchasing any goods or services from Matrix Massage & Spa.

Message frequency may vary depending on your interactions with us, including appointments, inquiries, and requested communications. Message and data rates may apply.

You may opt out of receiving SMS/text messages at any time by replying STOP to a message from Matrix Massage & Spa. For assistance, reply HELP or contact us using the information provided below.

After opting out, you may receive a final confirmation message acknowledging your request. You will no longer receive SMS/text messages from us unless you subsequently provide consent again.

Information Sharing

Matrix Massage & Spa does not sell or rent your personal information.

We may disclose personal information to trusted service providers when reasonably necessary to operate our business or provide services you have requested. These providers may assist with functions such as appointment scheduling, payment processing, website hosting, customer communications, technology services, and other operational services.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to prevent fraud or abuse or protect the rights, property, or safety of Matrix Massage & Spa, our customers, or others.

SMS opt-in consent and phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing purposes.

Service providers that process information on our behalf may only receive information as reasonably necessary to perform the services they provide.

Third-Party Services

Our website and business operations may use third-party platforms or service providers for appointment scheduling, payment processing, communications, website functionality, and other business operations.

When you interact with a third-party service, certain information may also be processed according to that provider's applicable privacy practices. We encourage you to review the privacy policies of any third-party services you use.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, loss, or destruction.

However, no method of electronic transmission, internet communication, or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of personal information.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, fulfill the purposes described in this Privacy Policy, comply with legal or regulatory requirements, resolve disputes, and enforce our agreements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements and our business practices.

Your Privacy Rights

Subject to applicable law, you may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate or incomplete information
Updates to your personal information
Deletion of personal information where legally permitted
Information regarding how your personal information is collected, used, or disclosed

We may need to verify your identity before completing certain privacy-related requests.

You may withdraw your consent to receive SMS/text messages at any time by replying STOP to a Matrix Massage & Spa text message.

Children's Privacy

Our website and services are not directed toward children, and we do not knowingly collect personal information from children without appropriate parental, guardian, or legal authorization.

If we become aware that personal information from a child has been collected without appropriate authorization, we may take reasonable steps to delete or otherwise appropriately handle that information.

Changes to This Privacy Policy

Matrix Massage & Spa may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable requirements.

Any updated version will be posted on this website with a revised effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

Matrix Massage & Spa
533 S 700 E
Salt Lake City, UT 84102
Phone: 801-799-4999
Email: matrixxlmt@yahoo.com
Website: www.matrixmassagespa.com